Frequently Asked Question
Q. When will I receive my product?
Usually within 4 working days.
Q. How is it delivered?
We usually send orders via a tracked service.
Q. Can I track my product?
When your order is shipped from our warehouse, you will be sent an email with the shipping confirmation and tracking details.
Q. I want to send it back, what is the address?
KF Beauty, C/O. Ex-Express, 3319 NW, 74th Avenue, Miami, Florida - 33122
Q. Where is the product shipped from?
Our products are shipped from the USA.
Q. I returned my product, when can I expect a refund?
Refunds are processed once we receive the returned items. Once arrived, this takes around 5 working days.
Q. Do you have any special offers at present?
Yes, we do – Follow and connect with us on all our social media handles to keep up to date with all of our special promotions.
Q. Will I receive information from other companies after ordering?
No, we don’t pass on your details to anyone.
Q. Do you ship to addresses with a PO Box?
Yes we do. Manual phone verification is required and you may be required to fax a copy of your id, to help prevent fraud.
Q. I want to give you my opinion of a product.
You can write a review on any of our products after placing an order via Amazon, trust pilot or by emailing the support team. Please note that it may take up to 24 hours for your review to be processed and posted onto our site. Any reviews containing inappropriate material including (but not limited to); swearing, racism and general obscenities. All your reviews will then be stored in your account under My Reviews and Recently Viewed.
Q. How do you take it off?
For removal apply an oil based cleanser or oil directly over where WUNDERBROW was applied. Rub off with a cotton pad or swab.
Q. Will it make my eyebrows grow?
No, but they help to give the appearance of fuller hair coverage.
Q. What are the benefits and results of WUNDERBROW?
WUNDERBROW is a new one-step solution which allows women to easily fill, define and shape their brows with natural looking colour that lasts for days. WUNDERBROW semi permanent eyebrows also gives the convenience of the perfect brow, at home, and in one easy step.
Q. Is it waterproof?
Q. Is it hypoallergenic?
Q. Does it come in other colours?
At present, we only offer this in black.
Q. what results should I be looking for after using this?
Through its advanced Dual-Formula Technology, WUNDEREXTENSIONS creates the first lash solution capable of creating unbelievable volume and tremendous length in one step that will last all day, through the toughest of conditions, and keep your lashes nourished and conditioned – and in well under 2 minutes.
Q. Is it permanent?
WUNDERLIFT is not permanent. WUNDERLIFT micro-fills and smooths imperfections on the surface of your skin, reducing the appearance of surface lines and wrinkles, and helping minimize the appearance of puffiness and dark circles under your eyes.
Q. Is it hypoallergenic?
Q. What are the benefits of using WUNDERLIFT?
WUNDERLIFT can temporarily brighten dark circles, Re-lumpS skin, lifts and firms and removes puffiness in minutes.
Q. Is it suitable for young skin as well as older skin?
Yes, worry lines and wrinkle lines are smoothed by following the regime.
Q. How do I know if WUNDERLIFT is for me?
WUNDERLIFT is for you if you are looking for a product that is rejuvenating, repairing and scientifically proven. WUNDERLIFT brightens dark circles - re-lumps skin - lifts and firms - removes puffiness.
Q. How long will COVERPROOF last on my skin?
COVERPROOF has 24-hour staying power.
Q. How long will the 30ml container last me?
COVERPROOF will last approximately 2-3 months. It is a concentrated product so you don’t need much to achieve a flawless looking base.
Q. Is COVERPROOF oil-free?
Q. Will COVERPROOF block my pores?
No, COVERPROOF is designed to be a breathable foundation. It actually contributes to more healthy and hydrated skin due to its vitamin packed formula.
Q. Does COVERPROOF fell heavy on the skin?
No, COVERPROOF is very comfortable to wear as it has been developed with a “flexible-feeling” formula. This makes it perfect for any occasion!
Q. How do I use WUNDERCLEANSE to remove WUNDERBROW?
Simply massage WUNDERCLEANSE onto the area where you applied WUNDERBROW then remove with a cotton pad or cloth. Rinse with water and pat dry if reapplying WUNDERBROW.
Q. Is WUNDERCLEANSE moisturising?
Yes, WUNDERCLEANSE leaves the area feeling clean as well as nourished.